Getting started Onboarding with Good Grants Get a fast start with our onboarding service. $ 3,600 AUD | One-off charge $ 3,240 CAD | One-off charge £ 1,800 GBP | One-off charge F 1,980 CHF | One-off charge $ 3,840 NZD | One-off charge $ 3,120 SGD | One-off charge $ 2,640 USD | One-off charge € 2,100 EUR | One-off charge € 2,100 EUR | One-off charge € 2,100 EUR | One-off charge The Onboarding package is, without a doubt, the best way to maximise ROI from investing in Good Grants.As you configure your program, you’ll receive a tailored onboarding experience to match your program needs, ensuring a fast start and well-rounded knowledge of the power available in the software. Personal orientation with our Client Success Managers Advice on how to best match Good Grants features and capabilities to your program’s strategic outcomes Tailored support as you configure your account Patient and considerate training to ensure your confidence in the software Preparation of theme design based on supplied brand assets Detailed pre-launch checks Round-the-clock, 24-hour training and support as needed (weekdays) Get started, fast See our six steps to onboarding success, refined and perfected to provide an engaging, effective and enjoyable orientation experience. 3 Step 1 Program discovery Your Good Grants Client Success Manager will welcome you. 3 Step 2 Account & theme setup The account is created and theming can be started. You’re now ready to configure your desired settings! 3 Step 3 Personalised orientation This kickoff call with your CSM will go over your needs, desired outcomes, and pain points. The more we know, the better we can guide. 3 Step 4 Education and best practices, tailored for you You will have a whole team of experts as your safety net. Take advantage of their vast knowledge of the system as they guide you through application setup, criteria design, review setup and general program management. 3 Step 5 Training and configuration We will show you how to be your program’s superhero, with tailored tips and advice on using Good Grants like a pro to make your program shine bright. ^ Step 6 Pre-launch check Once your program is ready to go, we will go through it with a fine-tooth comb, making sure there are no problems or gaps. This will ensure your success from Day One. Frequently asked questions What does the onboarding process include? The onboarding service is structured into six key steps: Program discovery – Understanding your specific requirements and objectives Account and theme setup – Assisting with branding and platform customisation Personalised orientation session – A walkthrough of key features tailored to your needs Education and best practices – Guidance on optimising your program’s success Training and configuration guidance – Ensuring you’re equipped to manage the platform effectively Pre-launch check – A final review to ensure your setup is ready to go These steps are designed to provide a structured, hands-on experience that helps you configure and launch your program with confidence. How many people can join the sessions? There is no set limit on attendees. We encourage all relevant team members to participate to ensure everyone is aligned and able to effectively use Good Grants. Do you complete the setup for us? We do not. Our onboarding service is designed to empower you with the knowledge and guidance needed to confidently set up and manage your program. While you'll have full control over the configuration, our experts will be with you every step of the way—providing personalised guidance, assisting with theme design based on your brand assets, and conducting a thorough pre-launch check to ensure everything is set up for success. For organisations that prefer hands-on assistance, we also offer implementation packages where our team works alongside you to configure the platform. Learn more about the implementation packages. How long does it usually take to complete the setup? The duration varies based on your program's complexity and internal timelines. Our structured onboarding process, combined with your team's engagement, aims to facilitate a swift and efficient setup. While many clients typically go through four to six sessions, there is no fixed number. The onboarding process is flexible, and the number of sessions may be more or fewer depending on your specific requirements. How is onboarding different from general support? Onboarding is a structured, one-time introductory process designed to familiarise you with Good Grants. It includes personalised orientation, tailored advice, and collaborative support during your initial setup. General support, on the other hand, is available 24/5 to assist with troubleshooting, feature questions, and ongoing platform use. Will I need to do the onboarding again in future years? Once you've completed the onboarding process, you'll have the knowledge and tools to manage your program independently. However, if your program evolves or you introduce new team members, we offer a 'New manager training' service specifically designed to help new grant managers get up-to-speed with Good Grants features and the existing program configuration. What are the major benefits of onboarding? Onboarding represents the most effective way to maximise your investment in Good Grants, helping you to: 1) Configure your program correctly from the start, 2)Learn best practices for managing entries and reviewing submissions; 3) Gain confidence in using platform features efficiently; 4)Reduce the time spent troubleshooting setup issues later. This structured approach maximises your return on investment in Good Grants. With Good Grants, you’ll be in good company