Good Grants,
great support

World-class support 24/5. Readily available help from patient, friendly and knowledgeable grant software experts.

Get support the way you want it

Whether you prefer to read, watch or be guided, Good Grants has a support avenue for you.
You’ll have access to an extensive library of how-to articles, helpful videos and guided tours to help you learn more as you go.

Hello in different languages

Extensive Help Centre

Find help fast in our ever-expanding Help Centre, full of how-to articles and a comprehensive video library.

Hello in different languages

Guided in-app tours

Learn your way through the platform and new features with guided tours that provide step-by-step walkthroughs.

Hello in different languages

Email support

Submit a support ticket any time to get quick, friendly and knowledgeable software support in your time zone from our client success team.

Friendly, available and here to help
you succeed

Your success is our success. Our friendly client success team will be with you from the very start to make sure you get the most out of Good Grants.

Good Grants is like a living service organisation where you have these wonderful people who know every aspect of the program you’re trying to use and their goal is to help you use it in the most efficient manner. That’s where the differentiation should be made. They are collaborating partners. And I very much feel that they are part of my success team.”

Dr. Michelle Pipes, jinnYouity

Here for you, in your time zone

Available 24/5, in your time zone

With Good Grants, you have weekday access to a team of globally distributed grant software experts 24 hours a day, Monday to Friday.

We promise a fast response

Get help when you have a problem. On weekdays, we average less than a four-hour response time. It’s often much faster.

Happy clients

We’re consistently awarded Best Support by G2. We believe in continuous improvement and always ask our clients what we can do better.